Through adherence and dedication to these principles, Kenyon ensures that our clients receive the highest quality service and that we remain the leader in our industry.
We conduct ourselves with honesty and integrity at all times.
We will avoid conflicts of interests and even the appearance of such conflicts.
It is imperative that we recruit and hire people with high moral and professional character.
Despite our best efforts, we are human and we will make mistakes. When we make a mistake or become aware of a problem, we must make honest, complete, and timely disclosure to our clients and supervisors, then work diligently to correct the situation.
We must always treat the deceased with dignity and respect. When in the presence of the deceased, we must conduct ourselves as though the family were present. The body is dear to the family; therefore, we must treat it reverently.
We will treat each of our clients and coworkers with courtesy and respect at all times.
All clients and employees must be treated equally regardless of race, color, sex, national origin, age, religion, or disability.
We earn and maintain our clients’ trust by respecting their right to privacy and confidentiality.
We must respect our client’s freedom of choice. We must never subject them to any form of emotional pressure or encourage them to enter into commitments beyond their wishes.
We provide the highest quality of service. This means that our clients’ interests must always come first.
We must treat our families with honesty, respect, and compassion at all times.
Providing the best customer service means ensuring that our clients are well informed. It is our responsibility to fully educate our clients about the options, facts, and circumstances that are relevant to their decisions.
We strive for excellence in everything we do. We are committed to continuous improvement and exceeding expectations in every facet of our business.
Exceeding the expectations of our clients requires that we work together as a team in the spirit of cooperation.
We will strive to develop positive, long term relationships with the clients and the communities we serve. We accomplish this through our involvement and commitment to the community and by adhering to the highest standards of service in all of our customer interactions.