You can feel confident in knowing Kenyon cannot only immediately respond with personnel support but that we can respond with all of the equipment necessary to facilitate a smoother transition through a crisis. These resources are owned by Kenyon and are maintained and packed so that they are available for immediate deployment. If this equipement was purchased as needed, none would be ready for deployment off the shelf. Our operations teams spend an enormous amount of time preparing and maintaining our kits, work that has even been the subject of several documentaries. Additionally, we are regularly visited by government disaster agencies from around the world, further fostering relationships that are very important in responding to support incidents. Our teams regularly train in the use of this specialist equipment.
Why does Kenyon choose to purchase and maintain equipment outright over sourcing equipment for our clients at-need?
There are THREE issues that can typically occur when you risk sourcing equipment at the time of a crisis:
The loss of critical time
The loss of familiarization with technical equipment
The equipment sourced may not be sold curated in a manner that is required for the response.
We thought you would be interested to learn how extensively we’ve prepared and how, in doing so, you won’t suffer these issues. You will also never have to spend valuable time on the logistics behind equipment transport and set-up, allowing you to focus on the more important matters at hand.
We do purchase smaller consumable items (e.g., general office supplies, printer paper, pens, etc.) on-site to avoid incurring unnecessary shipping costs and delays. We have the capital and flexibility to make these at-need purchases, saving you precious time in the process. It is a key differentiator for Kenyon.
Kenyon has significant and redundant resources located in three facilities strategically stationed around the world that can be shipped out at a moment’s notice.
Houston, Texas, United States
Bracknell, Berkshire, United Kingdom
A conference bridge is piece of technological equipment that allows information to be communicated, and translated if required, to all families simultaneously regardless of their location. Families at the Family Assistance Center may attend a briefing and for those who cannot be present for whatever reason, including non-traveling families and families located in the hospital, can join this briefing from any location using a toll-free number provided to them.
It is not just the equipment you need, other services have to be linked to it to make it workable. For example, beyond the conference bridge equipment itself, are the necessary links with the toll free or free numbers, as well as the ability to link in language line translator services. The idea that you can source this equipment, train on it and put all the various in contracts in place at the time of incident is the opposite of emergency response planning.
Acquiring a conference bridge as needed can take several days to a week and will be costly due to the following contributing factors:
Kenyon’s conference bridge can be set up within hours of arrival at the FAC.
The US Family Assistance Act of 1996 requires the use of the conference bridge and while it can be purchased as-is, it requires additional parts to work. The conference bridge is linked to both the Language Line, a Kenyon contracted translation service providing more than 240 languages, and the conference phone system. Both are needed in addition to the bridge itself.
You can find third party service providers who offer conference bridges; however, many of these providers have not had to use the conference bridges for accidents, which will create significant delays during precious hours. Additionally, most are US-based companies who do not have the reach to provide service should a crisis occur outside of the US.
If you are a US airline operating internationally, this could prove to be troublesome in the event of an incident occurring outside of the US. Those airlines would still need the conference bridge for the Family Assistance Center (FAC) briefings.
Examples of Family Assistance Kits:
Kenyon has ready-to-go Translator Kits to ensure the, often multi-national, families of vicitims can communicate with ease.
Multi Faith KitsUse photos: Multi Faith Kit (1).png and Multi Faith Kit (2).png With Kenyon’s ready-to-go Multi Faith Kits, families staying at a FAC can rest assured that they will have access to areas and items to properly express their faith.
Child Care Kits
Kenyon also provides prepacked Child Care Kits for the child care area in a FAC. The kits, which can be suited to varying age ranges as required, include: toys, books, board games, model kits and much more.
Data Management and Records
A critical need at the time of incident is the ability to collect and organize data. Very quickly you will discover the need to have a clear understanding about the person directly affected and their family. This information goes well beyond the basic information collected at time of check in and will be needed so you can send updates, letters of apology, arrange travel, initiate settlement discussions and continue to provide support.
In loss-of-life incidents, the information collected then extends to the information needed to complete identifications. In many cases that information will be collected by the authorities; however, in losses that occur in less developed areas, it is often left to Kenyon to collect that data.
Once an indentification is made, there is then the need to gather the families’ wishes for the disposition of the deceased as well as information needed for death certificates and the registration of the death.
So for each person involved, you will end up with a vast amount of information: information that must be collected, organized, made usable and safeguarded. This is not a process that lends itself to being started at the time of an incident. Kenyon has and uses over 90+ different forms and documents which feed into a database system used specifically for crisis management. These include privacy statements and acknowledgments and data protection required by most counrtries.
These forms are stored, printed and organized into premade, labeled and ready-to-go files. For a full list of Kenyon resources and their descriptions, click here.
April 2017 - Home
- Crisis Management Planning Quarterly Breakdown
- At-A-Glance - Equipment Readiness
- Training Sessions Spotlight
- Kenyon Team Members by the Numbers
- New Clients
- Ask A Kenyon
- AAFS Meeting Highlights
- Kenyon CEO to Present Keynote at Global Summit
- Singapore Crisis Management Workshop