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  • July 2016 Client Newsletter banner

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Crisis Communications Training with Alitalia

This June, Kenyon Associate Tom Christides had the pleasure of conducting crisis communications and spokesperson training with the leadership team at Alitalia Societa Aerea Italiana. Over the course of two days, Tom conducted four sessions at their headquarters in Rome.

The first session included classroom instruction with 30 participants and inspection of their crisis room facilities. During the second session, Tom worked directly with the CEO, COO, and SVP of Communications for spokesperson training with live camera interview practice. Alitalia’s CEO takes emergency response very seriously, and this session produced great discussion.

alitalia

Day two continued with instruction and on-camera practice for additional Alitalia leaders from flight safety, communications, and sales. Everyone had the opportunity to practice in front of the camera at least twice, providing great insight into the stressful nature of interviews during a crisis.

The training was well received by all involved, and we look forward to the next opportunity to work with Alitalia’s leadership.

pictured Ilse Di Franza, Head of Crisis Management of Alitalia and Tom Christides

For more information about Kenyon’s crisis communications and spokesperson training opportunities, or to schedule your own leadership team’s training, please contact us at
kenyon@kenyoninternational.com.