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Search and Recovery of Personal Property

Recovering and returning the personal belongings from an incident site to the families and loved ones of the deceased is one of the most important things that can be accomplished following a loss. Although belongings are often damaged and reflect the circumstances of the loss, many families keep and treat them as priceless heirlooms. Returning personal belongings, no matter how small, damaged or seemingly insignificant is so important that many national and international regulations and guidelines have been published mandating the recovery, care and return of these precious items.

Collecting, inventorying, cataloguing and returning these items are however, a time consuming detailed process. It is a process that exposes those working it to the realities of the loss and to very private and personal information of those directly involved. It is also a zero defects environment, with mistakes proving very costly in the court of public opinion and litigation. Kenyon has been engaged in personal belonging processing longer than any other company in the world. It is a respected cornerstone of our business.

Kenyon can field a technical recovery team to complete a detailed search and recovery of the incident area; this can include debris or soil removal, working with more specialized salvage teams or even deep sea recovery vessels. Belongings are then protected to prevent any further damage or deterioration and in most case transported to one of Kenyon's specially designed and secured facilities or into local procured facilities.

Next, specially trained teams, use Kenyon's propriety Personal Effects Information System (PEIS)™ and Kenyon Response™ to complete a detailed process which associates or identifies ownership of the belonging, and arrange for its return, either via post, personal delivery or through government agency or Client staff. This can include recovering property from the Kenyon or Government morgue and insure its timely and proper return. Kenyon photographs each item that is recovered and develops a detailed color catalogue in both print and electronic versions. The catalog is delivered to authorized individuals and families so they can look through and claim those items not directly linked (initially unassociated) to a specific individual. Throughout the process, constant personal communication is maintained with individuals, families or their representatives to keep them fully informed of the process and the status of their requests and claims. To meet the needs of investigations, Kenyon maintains a complete chain of custody and closely works with investigative authorities regarding the disposition of any item recovered.

Because this process can take many months and unclaimed belongings often is retained pending litigation outcome or statutory periods, Kenyon safely and securely stores these items at one of its warehouses and when appropriate, arranges for the complete and secure destruction of the unclaimed belongings.

Underestimating the value and importance of personal belongings as well as the technical knowledge and resources required to collect, identify and return these items is one of the single most costly mistakes business and governments can make. Kenyon can prevent this problem.