Maximum Attendance: 25 | 1 day
Leading Skilled Teams to Ensure Families Come First.
Delivered exclusively for your company
Description: The Humanitarian Assistance Team (HAT), also known as Special Assistance Team (SAT), Manager must ensure that the needs of the families are met at a variety of different locations, including hospitals, airports, mortuaries and the Family Assistance Centre. It is a demanding role that requires managerial skills and a broad understanding of disaster management and working with families in crisis. Management of HATs/SATs requires both a strategic overview of the response operation and the ability to communicate effectively. This course will enhance the skills of an HAT/SAT member to a managerial level and instil the confidence to manage HATs/SATs during a deployment.
Objectives:- Identify key strategies for being an effective HAT/SAT Manager
- Understand delegation, conflict resolution, task management, and compassion
- How to meet the needs of survivors and victims’ family members
- Examine the administrative requirements of managing a team
Content:- Overview of centralised family assistance support centres
- HAT/SAT management:
• Delegation and supervision
• Team and family briefings
• Task allocation
• Data management
• Team dynamics and self-care
- Advance skills when helping families in crisis
- Assessing families welfare
- Understanding the grieving process
- Conflict resolution
- Compassion fatigue
- The needs of family members at different incident response locations
- Conducting family interviews
Suitable For: Front-line managers tasked with providing care and support to survivors, family members and friends following the loss of, or injury to a loved one.
Format: Extensive use of case studies, large and small group discussions as well as exercises/practical role-play.
Max Attendance:
In-company – 25
Academy – 16
Further Information:
To learn more about the Humanitarian/Special Assistance Team Management training and how it can complement your existing Emergency Plan, please e-mail kenyon@kenyoninternational.com or contact the Kenyon UK Office at +44 (0) 1344 316 650.
