Media Call Center
Kenyon's Media Call Center helps organizations manage the surge of media inquiries following unplanned events. The service includes 24/7/365 operations with a controlled professional approach to all inquiries, a script-based system to ensure consistency, media release distribution, real-time visibility of all data collected and management reports.
Kenyon Response© Incident Management Software
Kenyon Response© is a powerful, scalable enterprise crisis data management software package. Previously, Kenyon used various systems to share data with our members and other involved parties during an incident response. These were the only systems available. Using our over 100 years of experience, incorporating technology advances, meeting the need for the immediate sharing of information, and providing a single platform that supports management beyond the first few hours of an incident Kenyon developed Kenyon Response. This software represents several years of work and significant amount of investment to provide a total solution in crisis management. Kenyon Response is now being deployed in multiple editions.
For those companies that wish to have the capability to establish a scalable inquiry center, provide direct employee, customer and family support, manage their own alert and recall notification systems, and incident management systems there is the Kenyon Response Commercial™ edition. This suite of information management and information sharing programs provides corporate customers with the tools needed to provide all levels of assistance quickly and professionally.
For public relations and communications staff that want the capability to quickly establish a scalable media inquiry response and management center there is Kenyon Response Media™. This edition provides an effective tool to manage and track your media response or monitor third party provided assistance during planned and unplanned events.
For Government agencies faced with the responsibility of providing a scalable public inquiry center, humanitarian assistance, search, recovery, identification and repatriation of deceased, and an incident management system then there is Kenyon Response Government™. This suite of information management and information sharing programs provides government customers with the tools needed to provide all levels of assistance, across a variety of agencies public and private, quickly and professionally.
Kenyon clients (those organizations who currently retain Kenyon for one or more services) will have access to the system reports during a client activated Kenyon response.
Kenyon Response is the most complete set of programs available today to collect and manage the data needed by professional companies or governments when responding to and managing disruptions, irregular operations, weather events and incidents involving people.