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Air Atlanta Icelandic Partners with Kenyon for Input-Response Simulation

5 October 2017 | Kópavogur, Iceland

Kenyon Associate Mike Seear led an eight-hour input-response crisis management exercise for Air Atlanta Icelandic (AAI) earlier this month in Kópavogur, Iceland.

The aim of the exercise was to provide a training and confidence building opportunity to the AAI Executive Crisis Team (ECT), Crisis Management Center (CMC) and the Go Team in the Local Information Control Center (LICC) by simulating a realistic “worst-case” scenario: a crash involving an AAI Boeing 747-400 aircraft that was on an wet-lease contract with a partner airline. It should be noted that in the simulation, the partner also activated its own emergency response organization.

The exercise was divided into six phases against the backdrop of a constantly evolving scenario that provided the necessary challenges for exercise players.

Phase One required the activation of AAI’s emergency response organization after the crash. The AAI CMC had to effectively manage the scenario as well as maintain a communication interface with the embedded AAI Liaison in the partner’s CMC.

Phase Two incorporated the activation of the airline’s Go Team and the partner activating the appropriate Kenyon resources. The evolving scenario and tasks in Phases Two and Three focused on establishing communication interfaces and coordination between the AAI CMC, the partner airline's CMC and Kenyon CMC in Bracknell, UK.

Phase Four was a 30-minute press conference followed by an artificial break of one hour in which a 71-hour ‘time-jump’ was made.

The focus of Phases Five and Six was on establishing the LICC. This facility was co-located with the partner airline's Incident Management Center (IMC) and Family Assistance Center (FAC). Meanwhile, the AAI CMC continued its dialogue and coordination with the Kenyon CMC, AAI LICC and the partner CMC.

Seear incorporated a vital Kenyon training tool called the Exercise Media Website into the exercise to provide an extra dimension to the training. It was operated from Exercise Control and provided “rolling” real-time social and conventional media reactions to the scenario and provided commentary on how Air Atlanta Icelandic was perceived to be handling the emergency. Much emphasis was placed on social media and, in the opening phases of the exercise, real-time “tweets” were made by passengers at the accident site.

Overall, the input-response exercise provided valuable training and an excellent opportunity to test current procedures and communication interfaces. If you’re interested in running your own input-response exercise, make sure to download our checklist: Conducting an Input-Response Exercise. For more information on scheduling an input-response exercise with a Kenyon facilitator, please contact us.

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