Kenyon International Call Center
Kenyon's International Call Center (KICC) helps organisations manage the surge of telephone inquiries from concerned families and friends following an emergency. Our call center has over 475 trained multi-lingual agents and is available 24/7/365. All data is collected using Kenyon Response™ data management software.
Missing Persons Registration Call Center
Kenyon Clients retaining International Call Center Services may at any time activate operational resources. Kenyon manages it resources based on the number of Clients. These resources are not available to non-Clients because of the significant cost in recruiting, training, equipping and maintaining readiness.
When reports of an incident involving large numbers of missing, injured or deceased people reaches the news, affected businesses and governments have only minutes to institute and activate inbound call centers. These call centers must be capable of receiving and processing up to 30,000 calls in a single 24-hour period.
In addition to receiving and sorting through the telephone calls, the call center must be able to accurately capture and organize information from the callers and consistently provide the most current information. They must then begin to return calls to those who are most directly impacted by the event. Finally, they must undertake the process of arranging for travel of families and friends to the incident area.
Many businesses and governments will create instant call centers, diverting operators from normal sales calls, complaint-taking or other marketing activities. However, experience has shown this is often not successful and can have a fairly negative impact on business/government continuity, perception of families and friends calling in, media reports, and stress to the operators who are unprepared for such duties.
Regardless, of the level of preparedness for the event, or responsibility, the people directly involved, friends and families will look to the most visible central party – the airline, hotel owners, cruise operator, tour operator, or public venue owner – for help. In some cases their response and actions are mandated by national laws.
The Kenyon International Call Center is a solution to this problem and one many Clients utilize in combination with our other services. The Kenyon International Call Center provides variable staffing levels capable of receiving 30,000 calls in a 24-hour period for several days.
Prior to entering into a Client agreement, a dedicated full-time Kenyon Call Center Director and Kenyon Account Executives work with you to create a unique activation plan tailored to meet your specific needs, identifying key decisions best made ahead of time, as opposed to at the emotional time of an incident. This also ensures the Clients have the necessary tools to notify Kenyon and activate the Call Center at any time and place.
Kenyon's International Call Center (KICC) unmatched capabilities include:
Guaranteed response upon notification:
A key component of the Kenyon International Call Center is Kenyon Response™. This Kenyon-owned system, is experienced based and incident tested. Key unparalleled capabilities of this system include: